Terms and Conditions.

Website / Product Pricing and Descriptions

Every product bought is sold subject to its product description which outlines any further specific conditions that relate to that product including, without restriction, terms and conditions that regarding approximate delivery dates/times, warranties, after-sales support and guarantees.

We undertake all reasonable care to ensure that all the details, prices and descriptions of products in our catalogues and on our website are accurate at the time when they are either entered onto our system or printed. This also applies for promo codes created with the wrong discount. Whilst we endeavour to keep the website as up-to-date and accurate as possible, there may be very rare occasions when the information on the website (including product descriptions) at a certain time may not reflect the position exactly at the point an order is placed. We do not give any warranty as to the accuracy or completeness of the information and cannot be responsible for any errors or omissions or for the results arising from the use of such information.

Please note that we are unable to confirm the price of a product until your order is accepted in line with our order acceptance conditions.

On very rare occasions, an error may occur and goods may be incorrectly priced on our website, mailings and/or catalogues. In these circumstances, we will not be obliged to supply the goods at the incorrect price or in accordance with the incorrect description or at all.

We reserve the right to correct any price errors as we see fit. If such a situation occurs, we will cancel your order and refund the price you have paid, and in addition will use reasonable endeavours to contact you and ask you whether you wish to repurchase the item at the correct price. If we are unable to contact you, we will proceed to cancel your order and refund the price you have paid.

We take every care to ensure that the description and specification of our products are correct at the time of going to press. However, specifications and descriptions of products on this website and in the catalogue are solely to provide an approximate idea of the goods they describe and do not form part of the contract between you and us and are not intended to be binding.

Furthermore, while the colour reproduction of the products is a close representation, we cannot accept any responsibility for any variation in colour caused by the browser software or computer system used to view the products.

Please note we cannot be responsible for any third party articles, websites or all other external press for price discrepancies and the advertising of out of stock items. We will not be in the position to refund any price discrepancies between such articles and our website.

Orders

When you place an order with us it will be deemed that you have read, understood and agreed to these Terms & Conditions.

By placing an order through our website you are making an offer to Jessamine Interiors Mail Order to purchase the goods outlined in your order upon the terms described in your order.

When you place an order, we will require your name, email address, credit/debit card, phone and address details.

This information is required in order to process your request or inform you of acceptance of the order. A contact phone number is needed so we can get in touch if there is a problem with your order. We may, unless you inform us otherwise, provide our couriers with your contact phone number in case they need to reach you to arrange the delivery of your order.

Please note, we may not be able to change/amend or cancel your order once it's been picked.

All prices on our website, catalogues, emails are shown and charged are in GBP.

After placing an order online, we will provide you with confirmation that your order has been received but this is not confirmation that your offer to buy the items has been accepted. Our contract for the sale of our products will only exist once an order has been accepted, charged, processed and dispatched to you.

Please note that we will not be able to meet any obligations as a result of the following reasons:

• If the product you ordered is out of stock.
• We are unable to authorise your payment.
• If it is identified that there is a product description or pricing error.
• If customers do not reach any order criteria outlined in the Terms & Conditions.
• If our delivery companies are temporarily unable to deliver due to exceptional conditions that are beyond our control including hazardous weather and accidents.

Should there be an issue with your order, we will contact you either by phone or email. If we have issues authorising payment, we will contact you via phone or email.

Jessamine Interiors reserve the right to reject any offer of purchase by you at any point. Please note that whilst we will make every effort and reasonable care to keep your order details and payment secure, we cannot be responsible for any loss you may suffer if a third party procures unauthorised access to any information that you supply when accessing or ordering from the Jessamine Interiors website.

When placing an order, you will be added to our emailing list. However, should you wish to not receive mailings, please inform us and we will remove you. You can remove yourself from the Email list by amending your email preferences via the link at the bottom of each email, or through our unsubscribe page.

Once an order has been dispatched, we cannot cancel it, stop it or delay the delivery, nor change the delivery address.

Please ensure that you check all items on receipt, as faulty or damaged items must be reported within 8 working days of receiving the parcel.

Deliveries

We use several different couriers for our deliveries depending on size, weight and number of parcels.
Please note that the courier will automatically selected depending on the above.
The list of couriers, delivery timescale and cost are listed on our Delivery page.
All delivery charges are subject to change depending on the size and the weight of your parcel. We will contact
you before dispatching your parcel should this be the case and we may ask you for additional delivery charges.
Before you finalise and submit your order please ensure the delivery address is correct including the postcode.

Please also check your order confirmation as we will have to charge an additional fee should the parcel be dispatched with an incorrect address on.

Standard & Next Day Delivery via Hermes

Please allow up to 10 working days to receive your order during or after busy periods (Sales, events, public holidays)

For Next Working Day and Next Working Day AM, the order must be placed by 12 noon the day before

If a Next Day Delivery Order is placed after 12 noon on a Friday, it will not be dispatched until the Monday and therefore will be delivered on the Tuesday (with the exception of Bank Holidays)

If a Saturday or Sunday Delivery Order is placed after 12 noon on a Friday, it will not be dispatched until the Monday and therefore will be delivered on the Saturday or Sunday of the following week.

Only Monday to Friday are classed as working days.

All delivery charges are subject to change and our We will contact you before dispatching your parcel should this be the case. All prices charged are in GBP.

Please note the courier will be selected depending on the size of your parcel/order and location.

Please note for large orders, delivery cost will be weight and size dependent, so we do reserve the right to contact you regarding an increase in the price and to take additional payment if required. If you are placing a large order, please email us with all the items you would like to purchase with your delivery address and we will send you a shipping quote.

We do not offer delivery outside of the UK.